From John karolenko at PHH. This is a good opportunity to get into business process work. I/O skills and measurement would be a big asset here. A couple of our grads have gone there (at least one still is) so I can give you a reference if you want to check it out,. Tom Mitchell, Ph.D. Industrial & Organizational Psychologist Director of Graduate Programs in Psychology Division of Applied Behavioral Sciences University of Baltimore 1420 N. Charles Street Baltimore, MD 21201 Phone: 410 837 5348 Fax: 410 837 4059 http://home.ubalt.edu/tmitch [log in to unmask] >From John. -----Original Message----- Fyi. My team and I are responsible for leading process improvement efforts with goal of delivering improvements to PHH's service delivery that are not only measurable, but also visible to our clients. The position that I am filling is a process analyst. This is a developmental role with the specific purpose of creating new six sigma trained process improvement managers for my team. In terms of career path and development, the person selected for this role would undergo significant training in the six sigma methodology as well as project management. This person would also be expected to be six sigma certified as a result of taking and passing the rigorous American Society for Quality's six sigma certification test. Upon successful completion of their training, certification and other experience milestones, the successful candidate would be promoted to Project Manager. Successful candidates are highly analytical, organized self starters who possess outstanding interpersonal skills. This role will be part of a high performance team that enjoys significant visibility within PHH. A number of people who have been part of my team, including Ken Ridgley have gone on to higher levels within the organization. This is a career building full time position and I would be most interested in final year students and in particular those that will be graduating this spring. John Karolenko Director Project Development PHH Arval Project Development 940 Ridgebrook Road Sparks, Maryland 21152-9390 (410) 771-3738 (voice) [log in to unmask] PHH Arval, a PHH Corporation Company